Joel Wong is a transformation and technology executive with over 15 years of experience leading enterprise-wide change across the logistics, telecommunications, media and energy sectors. As Head of Customer & Delivery Experience at Pos Malaysia, he spearheads end-to-end customer journey transformation, core systems modernisation, and initiatives spanning logistics operations, customer experience, AI, digital transformation and operational excellence. He is passionate about building customer-centric organisations that harness innovation to deliver seamless experiences and sustainable growth.
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