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Help set the benchmark for logistics service

The 2026 Krishnan Performance Index invites shippers to share direct experience of courier, air freight, ocean freight and warehousing providers. Your perspective helps turn day-to-day service performance into evidence the industry can act on.

Start the 3-minute survey Read the 2026 brochure

Complete one response for each logistics provider and service mode where your organisation spends more than USD 1 million annually.

Cargo aircraft, container vessel, port cranes, warehouse and delivery vehicle representing the logistics service modes covered by the KPI survey.

About 3 minutes per provider-mode

Shipper and company responses kept confidential

Independent, shipper-driven perspective

Better logistics service starts with evidence providers can act on.

The KPI is a qualitative index—not a definitive scorecard. It gathers the shipper view of reliability, execution, proactive solutions and service value across the modes that keep regional supply chains moving.

  • Courier and express
  • Air freight
  • Ocean freight
  • Warehousing

$1m+

Annual spend with the logistics provider and service mode you are assessing.

Your experience belongs in the index if you influence logistics spend.

  • You approve or influence the selection and performance review of logistics providers.
  • You have direct experience of the provider-mode combination you are assessing.
  • Your organisation spends more than USD 1 million annually with that provider-mode.

One provider. One service mode. Three focused minutes.

Complete as many provider-mode combinations as are relevant to your organisation.

  1. 1

    Choose the provider and mode

    Select the courier, air, ocean or warehousing relationship you know directly.

  2. 2

    Share your experience

    Assess execution, reliability, proactive support and the service value you receive.

  3. 3

    Add another relationship

    Repeat for other qualifying provider-mode combinations to broaden the shipper view.

This is an ongoing shipper benchmark—not a one-off poll.

Earlier KPI work moved from survey responses into public industry discussion. Your 2026 contribution continues that programme of shipper-led evidence.

  1. LSCMS launched the global Logistics Service Provider Benchmarking Index.

  2. Preliminary KPI results were presented at ITAP LogiSYM Platinum.

  3. The Shippers Council shared a further KPI survey update at LogiSYM Asia Pacific.

Put your service experience into the 2026 benchmark.

Start with one provider-mode relationship. If more qualify, add them while the details are fresh.

Complete the survey